Under Gary Polson, Chief Executive Officer of Cydcor, the company has tripled its revenue in the past seven years to become the market leader in outsourced sales. Polson's passion for the company and never-satisfied approach has led Cydcor to earn both industry and employer recognition.
The company received the most prestigious recognition in its industry referred to as earning "...the distinction of being the most respected sales outsourcing company in the world," by Datamonitor and "The Black Book of Outsourcing" 2009 annual survey. Cydcor earned the survey's highest overall client satisfaction ranking at 93 percent and placed first in 9 of 18 performance categories evaluated as part of the annual survey. Also in 2009, Cydcor was selected as one of the “Best Places to Work” by the San Fernando Valley Business Journal for the second consecutive year. The recognition was based on employee satisfaction, benefits, internal working conditions, and the quality of local management.
The culture Polson has created includes a special emphasis on volunteerism. The company offers every Cydcor team member a paid volunteer day, sponsors a Neighborhood Leader Program for its nearly 300 offices in North America, and incorporates community outreach into company business meetings and events.
Polson has more than 25 years of experience in business operations including accounting, legal and senior management. Prior to joining Cydcor in 2000, Polson served as CEO of T/O Printing, a commercial printing and direct mail business. He also practiced as a corporate attorney specializing in commercial transactions for Mitchell Silberberg & Knupp (MS&K), a prominent Los Angeles law firm. Prior to MS&K, he was a staff accountant at Price Waterhouse.
Polson holds a law degree from the University of California, Berkeley, Boalt Hall School of Law, where he won the American Jurisprudence Award for Constitutional Law and Evidence. He earned his bachelor's degree in business administration from the University of California, Berkeley. In 1994, Polson co-founded a private parochial school and still holds his position on its board of directors. He is also a member of the Board of Visitors for Pepperdine University's School of Public Policy.
Married to his wife of 23 years, Polson and she have 3 children and reside in Los Angeles, California.
Jim Majeski, President of Cydcor, has attracted such Fortune 500 clients as AT&T, Bell South, Verizon and UPS. Majeski also took Cydcor global, leading business development in Germany, Spain and the UK. He played a key role in increasing Cydcor's offices from zero to more than 300 today.
Prior to joining Cydcor in 1994, Jim Majeski served as Director of Business Markets at MCI. With more than 20 years of experience in corporate sales, management and strategic brand marketing, Majeski currently serves on the board at Pennsylvania State University and St. Thomas University. He founded the Majeski Charitable Foundation in 2002 to support and develop health and education programs for children.
Jim Majeski holds a bachelor's degree in marketing from St. Thomas University, and continued his executive education at the University of Pennsylvania's Wharton School of Business.
Ron Nathanson, Chief Financial Officer at Cydcor, is responsible for all of the company's finance functions in the U.S. and Canada, and acts as a liaison for institutional investors. Under his leadership, financial and IT functions expanded their capabilities to support Cydcor's growth. A CPA, Nathanson is also a member of the American Institute of Certified Public Accountants and has served as treasurer on the board of directors of a private religious school in his community.
Prior to joining Cydcor in 2001, Nathanson served as president and chief financial officer for Data Exchange, a worldwide computer repair and logistics company. Previously, he served as a senior staff accountant for CPA firms in the Los Angeles area, specializing in tax audits for corporate clientele. He holds a B.A. in accounting from California State University, Northridge.
Since joining Cydcor 17 years ago, Vera Quinn, Chief Operating Officer at Cydcor, has been integral in driving revenue, supporting the expansion and diversification of Cydcor's client base, leading the senior management team at Cydcor, focusing on the growth of Cydcor's independently-owned sales offices, and playing a vital role in the ongoing expansion of Cydcor's face-to-face business. She is a member of the strategy team, which consists of the Chief Financial Officer, President, and Chief Executive Officer.
In her role, Quinn develops innovative programs to support the network of independently-owned sales offices throughout the United States and Canada and drives initiatives to grow business. She also leads core disciplines within Cydcor, including the client services, marketing, IT, and field solutions departments that support Cydcor's network of sales offices. An advocate for the people and culture of Cydcor, Quinn is the force behind personal and professional development programs for team members; as an avid reader, she supports the pursuit of knowledge and self-development.
Over the past decade, Quinn set aggressive and personal goals that she met with unwavering perseverance. Beginning her career at Cydcor's former headquarters in Toronto, Quinn developed a passion for the direct sales industry early on, successfully building door-to-door, commission-based sales teams for a variety of client campaigns. Using her operational expertise and entrepreneurial mindset, she then ran her own bookkeeping and consulting business for four years, serving the needs of 15 clients through Cydcor's network of sales offices. As a result, she obtained invaluable insight into office ownership, client relationships, and the field.
In 2000, Quinn took her extensive knowledge to Cydcor's corporate office in California, where she helped the company grow by 300 percent. She was named Vice President of Operations in 2005 and Senior Vice President of Sales Operations in 2008. She holds a Bachelor of Arts degree in political science and history from the University of Toronto and is a certified Franklin Covey trainer.
Jeannie Finkel is responsible for all aspects of Cydcor’s people strategy, designing and implementing the organization structures, talent and executive leadership processes, and people management practices to drive Cydcor’s future growth. With more than twenty-five years practitioner experience, Jeannie is a seasoned senior team executive with particular expertise in all aspects of talent management, building or upgrading HR functions for high performance, total rewards, organization design, and change management.
Prior to joining Cydcor, Jeannie was a Partner with a leading global retained search firm, Heidrick & Struggles, active in the Financial Services and Human Resources Officer practices. In addition, Jeannie was the Head of Human Resources and Administration for Trust Company of the West (TCW), a leading asset management firm. As the Chief HR Officer for TCW, she was responsible for planning and implementing a variety of human capital programs including compensation, equity and benefit strategies, as well as recruitment, employee career growth, diversity, and management training and development efforts.
Her previous positions included serving as Managing Director, Talent Management Systems and Strategies for a Fortune 100 organization, leading efforts in talent acquisition, performance management, diversity, workforce planning and employee engagement. Prior to this, Jeannie was with Charles Schwab & Co. for nearly twelve years as a Senior Vice President of Human Resources, and served as Chief of Staff to Schwab's CEO and Executive Committee. Her early career roles were in commission-based sales as a recruiter.
Jeannie received her BA in Comparative Literature from Brandeis University and completed the Executive Program in Human Resources at the University of Michigan. She serves as the Board Chair for the Pacific Regional Board of Directors, and sits on the National Board, for INROADS, a national non-profit organization providing leadership development services and internships to increase access, experience and exposure opportunities for high potential students from diverse backgrounds.
Harold Unroth acts as general counsel global for Cydcor and has held the position since 2003. Prior to his involvement with Cydcor, Unroth has had extensive experience in the direct marketing industry.
As in-house counsel for Cydcor, Unroth is responsible for all legal issues and relationships with clients and independent corporate licensees. He deals with the negotiation of all contracts and resolving all issues of a legal nature as they arise from time to time.
Unroth received his bachelor of arts at York University in Toronto. He received his bachelor of law degree from the University of Windsor Law School in Windsor, Ontario. While studying there, Unroth won the Thomson Rogers prize for corporate finance. He articled for the law firm of Shuber-Gluckstein in Toronto in 1973 and practiced with them as an associate following his call to the bar in Ontario in 1974.
In 1975, Unroth joined the law firm of Salter, Apple, Cousland & Kerbel, as an associate, later becoming a partner in 1976. Then, in 1984, Davidson Partners Limited, a boutique brokerage firm across Canada, hired Unroth out of private practice to become its director, executive vice president and general counsel.
Bobby Park joined Cydcor in 2000 and has more than 20 years of experience in developing sales strategies, building sales organizations, and working with start-ups to increase revenue.
In his current role as Senior Vice President of Campaign Development, Park uses his expertise in creating successful office supply and shipping verticals for Cydcor, focusing his efforts on the immense opportunities in the wireless industry. Additionally, he fully leverages his client and sales expertise to help Cydcor expand into the emerging and growing wireless market for business-to-business and residential sales campaigns.
Park is also responsible for procuring, implementing, and managing some of Cydcor's largest direct sales initiatives. He has successfully pioneered the use of Cydcor's face-to-face sales teams to acquire customers in the highly competitive office supply sector.
Park pursued his undergraduate degree in molecular biology from C.W. Post College in New York.
Darlene Mitchell, Cydcor's Chief Information Officer and Vice President of Technology, focuses on developing and enhancing the technology solutions that support Cydcor and its network of independently-owned sales offices. Mitchell has more than 25 years of experience in designing and implementing large-scale technology initiatives in the retail, sales, and manufacturing industries.
Before joining Cydcor, Mitchell held the position of Vice President and Chief Information Officer at Dunn-Edwards Corporation. Prior to that, she served as a Senior Manager/Advanced Development Center Leadership for Cap Gemini Ernst & Young, where she successfully managed client relationships generating more than 20 million dollars in revenue. Mitchell also served in an IT leadership position with Hunt-Wesson, Inc.
As a technology leader with a track record of delivering leading-edge solutions to business, Mitchell focuses on introducing innovations that position Cydcor for ongoing success. She leads the development of technology initiatives that enhance information capabilities, ranging from business applications to data networking and custom information programs.
Mitchell holds a B.S. in Business Administration from the University of LaVerne. Her other achievements include "The AWT Award: Celebrating Women in Technology" award, a nomination for Orange County Business Journal's "Businesswoman of the Year" in 2005, and the Garner Group's Mid-Size Enterprise "IT Executive of the Year" award.
Jason Carlisle joined Cydcor in 2003 with more than 14 years of telecommunications sales and management experience, specializing in residential and business-to-business direct sales. In his role as Vice President of Campaign Development, Carlisle works directly with Cydcor's Senior Vice President of Operations to develop and support a team of campaign directors who manage the day-to-day operations of sales campaigns implemented across North America on behalf of its clients.
Prior to joining Cydcor, Carlisle was the vice president and co-founder of a leading telecommunications company focused on digital technology and delivering value ad content. His experience in managing national sales and distribution teams has proven to be invaluable at Cydcor.
In 1996, Carlisle joined nine other founding shareholders and launched In Touch Communications, a competitive local exchange carrier, where he was responsible for developing the company's footprint of 500+ distribution centers in California. During his tenure, Carlisle managed national sales teams to procure new customers and enhanced the product suite that provided increased customer retention. Carlisle helped build In Touch to more than 100 employees and more than $40 million in sales.
Carlisle attended the University of Campbellsville, Campbellsville, Kentucky, earning a B.S. in business administration with an emphasis in management.
Uwe Kneile joined Cydcor in 2003 and has more than 12 years of experience in managing and developing sales campaigns on behalf of clients in North America. Prior to his role as Vice President of Campaign Management, Kneile was the Director of Client Management, Operations Manager, and a National Sales Trainer at Cydcor. In his role as director, he was responsible for profitability, direction, and growth of outsourced multi-million sales business with more than 250-plus sales representatives.
In his current role as Vice President of Campaign Management, Kneile develops and supports campaign directors who manage the daily operations of campaigns of clients in the telecommunications, merchant processing, and energy industries. His years of expertise in project management, Internet strategy, marketing, entrepreneurship, and consulting positions have provided him with a solid background in all aspects of client management.
Kneile holds a degree from the University of Stuggart in Germany in Strategic Management and Computer Science. He also has an M.B.A. in Managing Innovation and Technology from Portland State University.
Olegario (Lalo) Burgos joined Cydcor in 2006 and has more than 10 years of experience in finance and accounting. Prior to his role as Director of Campaign Management — Canada at Cydcor, Burgos was the Director of Finance and Accounting at the company.
In his current role as Director of Campaign Management, Burgos, who is responsible for the company's P&L for Canadian operations, develops productive relationships with clients, top field sales leaders, Cydcor's business development team, and field sales offices. Burgos coordinates the efforts of all internal departments and drives the execution of milestones and key initiatives to achieve client and field campaign goals.
Burgos is responsible for overall campaign performance, executing through existing processes and new initiatives, including the management of incentives, lead generations, and ancillary products.
Burgos holds a B.S. in Accounting from Universidad Adventista del Plata in Argentina and an M.B.A. from the A. Gary Anderson Graduate School of Management from the University of California, Riverside. He is also a licensed CPA.
Gail Michalak, Cydcor's Vice President of Marketing & Communications, is responsible for leading marketing, corporate communications, public relations, and events for Cydcor and its network of nearly 300 sales offices. She and her team are responsible for Cydcor's internal and external marketing and communications efforts including initiating, developing, directing and implementing multi-channel marketing programs aligning with client and company goals.
Prior to joining Cydcor, Michalak held positions at Kinko's as director of advertising and creative services, and director of corporate communications in human resources and development. Michalak's contributions led Kinko's to becoming recognized as one of FORTUNE® magazine's "100 Best Companies To Work For". Formerly, Michalak was the associate vice president of corporate communications and marketing at ARCS Mortgage Inc., a wholly owned subsidiary of The Bank of New York.
Michalak's other achievements include receiving the 2002 and 2003 Silver and Bronze ADDY Awards, 2002 PRSA Cause-related Marketing Program of the Year and the International Association of Business Communicators Award of Excellence.
Michalak holds an M.B.A. in Marketing from California Lutheran University, where she received the Distinguished Scholar Award. She also holds a B.S. in business administration and finance from California State University, Northridge, and attended the professional certification program in public relations and broadcast journalism at UCLA.